“When you change the way you look at things, the things you look at change.”
I was not too sure about myself the last couple of days. I allowed myself to get upset about one of those events we all encounter from time to time. My Sunday paper was delivered with a section missing which normally would not be a big deal but this section contained information I wanted that was not available elsewhere. I called the paper and was told that they would have the section delivered so a little inconvenience but only a minor one. When the section was not delivered I called back and was told not to worry it would be here but it never came. When I called on Monday I was told they were sorry and would have one delivered and when it didn’t come I called again and was told it would not be delivered and that they would credit my account for 25 cents and that I should have never been told they would send one. I asked to speak to a supervisor and was told that he would not do anything, after I insisted they put me on hold and came back and said none was available but they would call back, which they never did. I had to contact the publisher, not so much about the section or the twenty-five cent credit but rather about their total failure to attempt to satisfy the customer. Naturally the publisher’s staff got on it, apologized and made arrangements to get me what I wanted. So I did not publish what happened on Facebook and the net as I had planned to do.
What surprised me was how upset I became by the cavalier attitude of everyone I spoke to in customer service. Today’s newspapers are trying to survive and this is not the way to do it. I just have a hard time with folks who do not have a positive attitude. Here is something that I got from the Purica website that I wish those folks I talked to had read.
Develop your positive attitude!
Here are some ways to help you cultivate a positive attitude and ease in your life:
“Our attitude toward life determines life’s attitude towards us.”
Flying home after visiting her daughter in England, she arranged to have her husband meet her plane at the Vancouver, B.C. airport. This meant a stop at the border crossing between the United States and Canada, where her husband was asked: "What is your reason for entering the country?" and "How long are you planning to stay?"
He replied that he was picking his wife up at the airport after her trip to England. Without missing a beat, the guard asked two more questions in the same businesslike tone: "Is the house clean?" and "Are there fresh flowers on the table?"
I live in my own little world. But it's OK. They know me here.
Ron just got a new sports car and was out for a drive when he cut off a truck driver. The trucker motioned for Ron to pull over. When he did, the driver got out of his truck and pulled a piece of chalk from his pocket. He drew a circle on the road and told Ron to stand in the circle and not move. He then went to Ron's new car and cut up the leather seats. When the truck driver turned around Ron had a slight grin on his face.
"Oh, you think that's funny?" the trucker asked, "Watch this." He got a baseball bat out of his truck and broke every window in the car. When he turned and looked Ron had a smile on his face. This drove the driver into a rage.
He got his knife back out and sliced all the tires. Now Ron was laughing. The truck driver really started to lose it. He went back to his truck and got a can of gas, poured it on the sports car and set it on fire. He turned around and Ron was laughing so hard he almost fell down.
"What's so funny?" The truck driver asked him.
Ron replied, "When you weren't looking, I stepped outside the circle 4 times."
She said: I'm right all the time. It's not my fault if the facts are in error.
After creating heaven and earth, God created Adam and Eve. And the first thing He said to them was, "Don't."
"Don't what?" Adam asked.
"Don't eat the forbidden fruit," God said.
"Forbidden fruit? We got forbidden fruit? Hey, Eve! We got Forbidden Fruit!"
"Don't eat that fruit!" said God.
"Because I'm your Creator and I said so!" said God, wondering why he hadn't stopped after making the elephants. A few minutes later, God saw the kids having an apple break and was angry. "Didn't I tell you not to eat that fruit?" God asked.
"Uh huh," Adam replied.
"Then why did you?"
"I dunno," Eve answered.
"She started it!" Adam said.
Having had it with the two of them, God's punishment was that Adam and Eve should have children of their own.
“Our attitudes control our lives. Attitudes are a secret power working twenty-four hours a day, for good or bad. It is of paramount importance that we know how to harness and control this great force.”
Stay well, do good work, and have fun.
Management is not responsible for duplicates from previous dailies. The editor is somewhat senile.
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